The Problem Creating an engaging dashboard Mass Mutual approached Unqork Digital with the task of creating a brand new loan management dashboard for their team, during the 4 week discovery and 6 week design session we worked with the client to understand the problem, create a solution and iterate on the

The Problem Inconsistent experience across all the brands I was brought into the Hudson’s Bay Company to audit all of their site experiences (Hudson’s Bay, Saks 5th Ave, & Saks Off 5th) and bring consistency to their modules. As the team planned for a migration to a Salesforce platform, it was

Outdated designs not built for the future One of the most important pages of the customer journey is the Product Detail pages, they are the place of conversion for the small and mid-sized customers. This is a page that could not go live unless we this would make a big impact.

The Problem The next generation of a disjointed experience As we examined the American Express Global Commercial journey, there were some very evident gaps when it came to the available product offerings. On top of the credit and charge cards that they offered there is a wide portfolio of non-card

New Path to Acquisition While we were reestablishing the American Express Global Commercial Journey, we realized there was a big piece missing. 'An overall homepage that can guide the user to the correct path. We conducted user research that confirmed our hypothesis. A lot of users found the current experience difficult to